Not really sure what a Journey Claim is or how to make one? Trust the Best team.

Our team are experts in all types of personal injury claims, including Journey Claims. Chat to us today about how we can help you through yours.

What do you need to know about making a Journey Claim for an accident that happened while you were travelling for work?

Journey claims are a very specific type of claim which covers you for accidents or injuries that happen while you’re travelling for work. Most often, these are for accidents that happen on our roads – say when you are driving between work locations, visiting clients or delivering goods. However these can also include for accidents that happen elsewhere, provided you were travelling for work purposes.

Depending on what happened and why you were travelling will determine the type of claim you are entitled to. This could be a journey claim, WorkCover claim, road accident claim or other. Our team of expert journey claim lawyers will talk you through all the possible options and ensure you move ahead with the claim that is right for you – or in some cases, multiple claims.

Because of the various factors, time limits and schemes involved, it’s important that you speak with our team as soon as you are able. We will review your case, for free, and provide you with clear, honest advice about how we think you should proceed.

Should you decide to trust the Best team with your claim (we’d be honoured to help), we will fight hard and explore every option to get you your Best possible result.

How do you get our Best?

These are our promises to you, every case, every client.

Free Case Review,
by our Principal

We put our Best on your case from day one, and we take on cases others won’t – because we really are the Best.

No Win, No Fee.

If we can’t win your case, you owe us nothing. We never let you walk away in a worse position.

30% +GST
Fee Cap

Because your Best outcome only matters if it’s in your pocket and goes towards your Best life.

Your Case,
Our Best

We hire the Best industry professionals and place senior lawyers on all cases, so you get your Best result.

What other questions do you have about making a Journey Claim?

A journey claim pertains to injuries sustained while travelling to or from work, or during a work-related activity. It covers accidents that occur during commutes or work-related travels.

While the specifics of how the injury occurred can influence the claim, the primary consideration is that the injury took place during a work-related journey. Whether you were driving, walking, or using public transport, you might be entitled to compensation. Always consult a lawyer to understand your rights and potential entitlements.

Yes. In Brisbane, there’s generally a three-year window from the date of the incident to initiate a journey claim. However, certain circumstances might alter this timeframe. It’s always advised to seek legal counsel swiftly to ensure you act within the prescribed limits. If you can’t identify the vehicle that injured you, or it is unregistered, you must serve a claim on the Nominal Defendant within 9 months.

To best protect your interests:

  • Document the incident scene, including photos if possible.
  • Collect details of any witnesses or involved parties.
  • Seek medical attention immediately, keeping all relevant records.
  • Consult with a lawyer experienced in journey claims to guide you.

Compensation varies depending on factors such as injury severity, medical costs, potential future care, lost wages, and more. Each claim is unique. For a precise evaluation tailored to your case, consult with a lawyer.

The duration of journey claims can differ widely. Factors influencing the timeline include the claim’s complexity, injury severity, and clarity regarding fault. While some might settle in a few months, others could take longer. An experienced lawyer can provide a more specific estimate.

The types of damages you can recover, include:

  • General damages – for pain and suffering;
  • Past and future loss of wages;
  • Loss of superannuation;
  • Past and future medical expenses;
  • Other past and future out of pocket expenses;
  • The cost of past and future care; and
  • Legal costs.

For more information about what you can claim, click here.

We know it can be overwhelming to know which firm to trust with your road accident claim, there’s a lot of us out there! We also know it can sound a little biased when we tell you to choose Best.

There are a few reasons we think you should choose Best as your Journey Claim lawyers:

  1. We hire the Best people: our team aren’t only some of the sharpest legal minds in Queensland (no really, we win awards for it) but they’re also genuinely good people, who care about their clients. When we say we hire the Best, we mean we hire people who care about every case and every client, people you’d want fighting for you that you’d also happily catch up over a cuppa with.
  2. We will never leave you out of pocket: how so?
    • No Win, No Fee. Forever. You will only be charged if we win your case, so you can rest easy that we will be doing everything we can to put you in a better place than when you started your claim with us.
    • 30% Fee Cap. Some firms take around 50% of your compensation claim, we cap at 30% +GST to cover our fees (so even if our fees are more than that, we won’t charge you for it).
    • We cover out-of-pocket expenses. There are necessary expenses that must be incurred to successfully run your claim, because we want you to focus on your recovery and not the cost of your case. We will cover the cost for outlays needed to run your case, and you will only be expected to pay for these if your case is successful (these will be added as a part of your compensation claim, for the insurer to pay for).
  3. We take on cases other firms won’t, and we win them: we have a history of taking on claims other firms won’t, because we’re not afraid of hard work and because we know the difference a successful claim will make to you and your life.

Would you like to learn more about why you should choose Best? You can read more about our firm and our promises to you here.

How can Best help you get started?


We review your
case for free

You can talk directly with our team today to understand if you have a claim. We’ll give you honest, free advice about the Best path forward.


Our Principal
reviews your case.

Ryan will sit with your team, review your case and ensure they have the Best plan, focused on your Best result.


We cover your
out of pocket costs.

We ensure all the out of pocket costs required to run your claim are covered, so you can focus on your recovery while we focus on your case


We bring our Best
while you rest.

Our team goes to work on your case, exploring every avenue for compensation.

Start my Free Case Review

The Best team are standing by to review your case, for free – talk to us today!

Free Case Review